Ford ATASA

Excellent attention to service...

A dealership which is part of a great brand that supports it, now joins with Mazda, increasing the possibilities of variety in automobiles, has a reception area with qualified and patient people, as well as employees in charge of areas, spare parts department , and the large body shop, in charge of restoring cars with the change and replacement of original and unrepaired parts, thus guaranteeing quality service and a reliable guarantee in their services. #LetsGuide

I went to this agency to service the 30,000 km of my truck and unfortunately it was not of good quality, making me lose the trust of said agency but not of the FORD brand of course. It turns out that at the end of the service they gave me a truck with a dirty engine. When I asked the person in charge of said workshop about it, as well as the person who assisted me when I received my truck, they assured me that the truck had still been washed. and when they themselves saw how dirty it was. So I asked them again and they assured me yes, so I wanted to go to the manager of said agency so that he could review the service they had performed for me, but at that moment the person in charge of said workshop told me that they would perform it once. plus the washing. This situation left me with distrust that in said Ford agency workshop in the city of Tapachula, Chiapas, services are carried out effectively and truthfully for the vehicles that arrive for this purpose. Consequently, I DO NOT RECOMMEND at all going to said dealership to perform the maintenance service because there is no certainty that they perform it properly, there is an imminent risk that the vehicles will not function correctly and that accidents could even occur, putting them at risk. the physical integrity of people. Therefore, through this means, I inform the general manager of said company so that he can take action on the matter and prevent in time this from becoming something regrettable due to the poor service provided by the workshop of said dealership.

This time there was no receptionist to assist us. And that is why there is a unity with them.

Good attention, I had to buy oil for my box and everything was fine.